Cubicles For Call Center : Cubicles may be one of the most-hated pieces of office furniture, but they’re also one of the most essential. While it’s true that cubicles can be difficult to work with and aren’t exactly comfortable, there are ways to design them to increase productivity and make employees feel more engaged at work. This post will go over some cubicle dos and don’ts so you can design your call center cubicle that doesn’t drive your employees crazy!
What Is A Call Center?
A call center is a location where calls are routed for handling. It is typically staffed by live operators, sometimes called agents or representatives. The design of the call center will depend on whether it is virtual or brick-and-mortar. An L-shaped cubicle desk is a common workspace used in a call center. This design enables the operator to access their computer screen without making any movements that would disrupt the other worker. Additionally, these desks have an adjustable monitor arm that allows operators to rotate their monitor out of the way when needed.
What Makes A Good Cubicle?
One great way to make a cubicle more engaging is to avoid having the edges facing people. Putting any clutter or belongings near the edges of your desk will force people to walk around them, or peer over, making it less formal. Another good way to help a cubicle stay productive is by making sure it has storage space for paper and other things needed for the job. A L shaped cubicle desk that can give you both privacy and room for papers is one option.
Decorate In The Company Colors
One way to make your space engaging is to incorporate company colors. Use them when decorating, painting, or anything that you can think of! Placing company signs, company plaques, or just placing items throughout your cubicle that represent the company is a great way to get everyone excited about their job. Not only will it be more enjoyable to work in your space, but also be more productive.
Another way that you can use color is by buying a L-shaped cubicle desk instead of an L-shaped desk and then adding a pop of one color on each side so they face each other. This will create an attractive pattern on both sides and bring attention to the person sitting at this station while not drawing too much attention away from those who are nearby.
Keep Things Neat And Tidy
1. Purchase an ergonomic keyboard for your call center. 2. Change your workstation often, to keep it from feeling stale and allow for more productivity and creativity. 3. Color-code your pens, mouse pads, stapler, staples, or anything else you’ll be using regularly. 4. Install a standing desk to keep things exciting and help break up the monotony of sitting all day! 5. Put up a bulletin board in front of your desk or against a wall – personalize it with an attractive rug or accessory and make it feel like home so you’re more likely to want to come back! 6.
Stay Organized
Create a checklist. Keep a checklist to monitor each step as you go through the process. This will help you stay organized. Add anything that’s missing or steps that need to be taken to the list. Stay prepared by being ready with materials, furniture, and other items before they’re needed. In this way, it will be easy for you to grab whatever is needed quickly when the time comes instead of having to search for it later on in the process. Have a designated work area for each project or client before starting work on that particular task so that you can devote your full attention to one project at a time without getting overwhelmed with more than one thing at once.
Put all resources in one place if possible so that everything is easily accessible for when it’s needed.
Utilize Proper Lighting And Temperature Control
What does a healthy work environment for employees look like? There is a lot to consider, but for call center agents. It often comes down to the design of their cubicles. When designing a call center cubicle, two main things need to be considered. Ensuring an adequate level of privacy and a comfortable working temperature. Proper lighting is also important because it can positively impact your mood and well-being.
There are three different ways you can control light in a cubicle setting: overhead lights, desk lamps, or floor lamps. The overhead lights provide even light throughout the workspace and have the ability to increase productivity through their brightness.
Boost Your Energy With Plants And Fresh Air
Call center employees can become distracted by minor tasks, phone calls, or other obligations. Dedicating five minutes each hour to a 10-minute break can help clear the mind. Get the blood flowing, and potentially reduce fatigue. Breaks also enable employees to connect with coworkers on a social level. Which in turn builds camaraderie amongst the team members. The most important part of any break is simply unplugging from the call center environment. Taking a few minutes away from the computer screen and moving around. Provides a much-needed mental reset before jumping back into it again. Try working in short sprints during your breaks to maintain your focus. Going for longer periods will decrease productivity since you’ll be re-adjusting for another period after returning from your break.
Don’t Forget To Schedule Breaks
The idea of powering through a workday is so entrenched in our culture. That we might not even realize how much it’s costing us. Yes, having a short break every few hours can help us stay focused. But research shows that an irregular schedule-working two consecutive eight-hour shifts followed. By two days off is better for both our physical and mental health. Giving yourself regular breaks can keep you from feeling overwhelmed or fatigued during your workday. If you’re lucky enough to have a voice agent. Consider scheduling the next day’s slots for them at the end of your shift. This will be like setting up deposits into your account for mental energy!